Simulate service centre

[danny]

Hi
I need to simulate a service-center in Arena with 2 kinds of customers, premium- and non premium- members. Non-premium members are only served when there are no waiting premium customers, so premium members have to wait less longer than non-premium. The goal is to keep the waiting time for both members < 10 minutes (where the premium members have an adventage)
There are 11 telephone lines available and now they are considering to open 2 kinds of contact lines (so dividing the 11 lines into):
- one only available for premium members
- one for premium & non premium members.

You have to check if there’s any improvement (and if the waiting time is still <10 minutes).

In Arena I have this:
Arrive 1 [premium]
Arrive 2 [non premium]
Server 1 [for premium]
Server 2[for both]
Choose [redirecting customers to depart 1 or 2]
Depart 1 [premium]
Depart 2[non premium]

My question is how to connect Arrive 1 to both servers, I tried pickstation but somehow it doesn’t work.

Can someone help me out?
Thanks in advance

[ewilliams]

I would first direct your attention to the PICKQ and QPICK blocks in the Elements template. The Arena textbook (if you have it or have access to it), as I recall, gives a good explanation of these blocks.

[qrst579]

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